FAQs

1. Where's your business located?

We're located in the heart of Columbia, South Carolina, USA.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at browsugabb@gmail.com with your name and order number, and we will look into it for you.

Here are 4 easy way to check on your order:

  • Option 1: Tap on the brown button at the bottom right corner of our website for details.
  • Option 2: Go to the tracking page of our website and then click on "track my order" link to go to the USPS website.
  • Option 3: Reach out to our support team via email browsugabb@gmail.com or on Facebook/Instagram with your name and order number for help.
  • Option 4: Check the email address or phone number associated with your order for delivery update.
Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. Understand We are a team of humans, working with humans hands, and human brains. We aren't perfect. To learn more visit our shipping & delivery policy.
Yes, we do ship across all 50 States.
At this time, we do not ship to International Countries.
No, not at all! It's completely free to join the Brow Suga Ladies' Night group Facebook group.

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